The DESE Department of Elementary and Secondary Education (DESE) has developed and prepared this Language Access Plan (LAP) outlining ongoing efforts taken to provide language services to individuals with Limited English Proficiency (LEP).
This plan also defines the actions we are taking to ensure meaningful access to programs, services, activities, and materials for all LEP constituents.
DESE will review and update this LAP as needed to ensure continued responsiveness to students, community, and stakeholder needs.
DESE serves a diverse population of individuals of various ages and linguistic origins. An LEP person is someone who does not speak English as their primary language and who has a limited ability to read, speak, write, or understand English. A constituent has the option to self-identify as LEP.
Language Access Coordinator
Helene Bettencourt Associate Commissioner of Communication and Planning Helene.H.Bettencourt@mass.gov 781-338-3120
Language Access Plan — English
Language Access Plan — Cape Verdean Creole
Language Access Plan — Haitian Creole
Language Access Plan — Portuguese
Language Access Plan — Simplified Chinese
Language Access Plan — Spanish
Language Access Plan — Traditional Chinese
Language Access Plan — Vietnamese
Last Updated: November 25, 2024
* DESE Employees should submit tickets using the internal ServiceNow Request form.