Edwin FAQ

A. General

B. Access and Support

B1. How do I get access to the reports in Edwin Analytics?

Edwin Analytics is available through the ESE's security portal. The security portal can be found above the search box on the upper right side of the DESE website. If you already have a user ID, the next step is to have your district's directory administrator assign the Edwin Analytics security roles to you. Please see the Security Roles document on the Edwin public website for an explanation of these roles. For more information, review Getting Access .

B2. I used to have access to Edwin. Why am I now having trouble logging into Edwin?

The Education Security Portal (ESP) was upgraded in August 2023. Edwin users should have preregistered for the New Security Portal and received information on how to log on. Logging in to the ESP is now a multi-factor authentication process. If you are having difficulty logging ing, try to reset your password using the forgot password link on the ESP Login page. Users who did not preregister will need to reactivate their account. Please contact your local Directory Administrator or the ESP help desk at 781-338-MESP(6377) for assistance, or visit Education Security Portal (ESP) Help for additional help on how to log on to the ESP.

B3. Who will have access to my district's data in Edwin Analytics?

All users can access state data in aggregated form, as they currently do with the ESE's public school/district profile reports; but only those users assigned the authorized roles in Directory Administration will have access to more confidential data pertaining to the students in their school or district. At the state level, only ESE staff who have a need for the data to fulfill their professional responsibilities, will be given access to confidential student and educator classroom and assessment information, in line with current ESE policies.

For more information about the Edwin Security roles, see the Security Roles document.

B4. Can I log into Edwin Analytics from home?

Edwin Analytics applications are web-based and can be accessed from any location. If you are not able to log in, first verify that you have an active Internet connection at home and that your Internet Service Provider (ISP) is not experiencing technical difficulties. Also, be sure to log in using the browsers supported by the system. Please see Web Browser Configurations for this information. As always, remember that student information is confidential data and users should consider the security of the system and the location that is being used to access the site.

B5. Is Edwin Analytics Smart phone compatible?

Edwin applications are available via the web and can be accessed through most Internet browsers on desktops, laptops, tablets and smart phones (see Web Browser Configurations for more information). However, Edwin Analytics is not optimized for mobile devices. Edwin Analytics is best viewed on desktop and laptop computers.

B6. Where do I go for help with Edwin Analytics?

Visit the Edwin website for support and guidance on using Edwin. We recommend that you first review the referenced support documents to get answers to your questions, such as Using Edwin , Getting Access and Support , Security Roles , and Web Browser Configurations . If these documents do not address your questions, please contact the person or office in your district that is responsible for supporting data use. The Edwin website will also link to various webinars and training opportunities to support Edwin usage.

C. Edwin Analytics Data

D. Reports

E. Troubleshooting

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Last Updated: January 26, 2024