Family Concerns: Approaches concerns raised by family members in a timely, effective, and transparent manner by:
Ensuring accessible communication channels for families to raise concerns or advocate for change, including concerns about the administrator themselves.
Proactively seeking out family feedback on initiatives and decisions, particularly families from historically marginalized communities.
Including all appropriate stakeholders as part of the conversation.
Working to ensure accountability and reach equitable solutions in the best interest of students, including taking responsibility for their own mistakes and escalating concerns as needed.
Following up with stakeholders to articulate rationale for decisions and monitor how solutions are working for all parties.
Last Updated: February 22, 2024
Massachusetts Department of Elementary and Secondary Education 135 Santilli Highway, Everett, MA 02149
Voice: (781) 338-3000 TTY: (800) 439-2370
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