Support during Test AdministrationSchools are reminded to contact the MCAS Service Center at 800-737-5103 for the following types of questions.
In addition, schools should contact the MCAS Service Center if there are technology issues that cannot be resolved in 15 minutes or less.
Principals, MCAS test coordinators, special education directors, and EL program directors automatically receive this Student Assessment Update based on contact information submitted to the Department. To change your email address or to add another staff member who serves in one of these roles, please follow the instructions below:
For others who wish to subscribe, email imailsrv@list1.doe.mass.edu with the following information in the body of the email: "subscribe SASUpdate Your_Name" (Example: subscribe SASUpdate John_Smith). To unsubscribe, send an email to the same address with the following information in the body: "unsubscribe SASUpdate."
In addition, ESE sends occasional communications regarding state policies that affect educators, parents, and other community stakeholders, as well as opportunities for community members to participate in state initiatives. Please visit our newsletter sign-up page if you are interested in receiving other news and information from the Department.
We welcome your questions and feedback at mcas@doe.mass.edu. Thank you.
Massachusetts Department of Elementary and Secondary Education 135 Santilli Highway, Everett, MA 02149
Voice: (781) 338-3000 TTY: (800) 439-2370
Disclaimer: A reference in this website to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public and does not constitute endorsement or recommendation by the Massachusetts Department of Elementary and Secondary Education.