MA State Seal MA Education Security Portal

Reactivation Process

Administrative Users | ELAR Users

Administrative Users

Accounts that failed to pre-register will need to be reactivated. To reactivate your account, contact your local DA. Note: 'Forgot Username' and 'Forgot Password' tools will not have functionality for accounts that have not been reactivated.

ESP Login page with Directory Administration quadrant highlighted.

To begin the reactivation process, you will receive an email from your local DA with a personalized link to the email address listed in Directory Administration. This link will be active for 15 days and is only valid for the specified account. If you have multiple accounts, you will need to reactivate each account separately.

Reactivation link email. Contains a link to reactivate user's account.

Click the link from the email, and you will be directed to the Enter Username page. Enter your username and the system will check if your account has been reactivated. If the account has not been reactivated, you will be directed to the Successful Reactivation Page. If the account has been reactivated, you will be directed to the 'Account Already Activated' page. Note: If you receive a message stating 'Reactivation Link Expired' after clicking the link, then the link you received has expired. You will need to contact your local DA for a new link.

Account Already Activated page.

Next, the user will need to reset their password. View steps to reset password.

ELAR Users

Accounts that failed to pre-register will need to be reactivated. Note: 'Forgot Username' and 'Forgot Password' tools will not have functionality for accounts that have not been reactivated. For ELAR users, a link to reactivate their account can be located on the bottom lefthand quadrant of the Education Security Portal login page.

ESP Login page with ELAR quadrant highlighted. Contains helpful information indicating new users will need to create an ELAR profile, existing users will need to reactivate their account if they did not pre-register, and more information about ELAR.

Upon clicking the link, users will be prompted to verify themselves by providing information from their ELAR profile. This will include first and last name, date of birth, and Social Security number. Due to this, users must enter this information exactly to what is on record for that user. Note: Please contact ELAR if you are unable to reactivate your account.

Reactivate your ELAR Account page where users enter their personal information.

If the user registered for the new portal, then after submitting the verification information, the user will be presented with a screen that states they have already registered with a link to reset their password.

Account Already Activated page.

After the user has verified themselves, they will be prompted to enroll in Multi-Factor Authentication ( MFA) to complete the registration process. User will enter their email address and click validate. Then, user will receive an email with a verification code and enter this on the Account Reactivation page.

ELAR Account Reactivation page where user enters their Multi-Factor Authentication (MFA) email.

Once the user has enrolled in MFA, a 'Successful Reactivation' page will be displayed and will instruct the user to reset their password before they log in. This page will also provide the user with a Forgot Password link.

Successful Reactivation page. Provides a link to 'Forgot Password'.

Next, the user will need to reset their password. View steps to reset password.